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How to enable customer accounts on Shopify

When you open a new Shopify store, customer accounts are disabled by default, which means you will need to manually enable them. Turning on customer accounts is a free and simple way to increase customer retention and reduce friction during checkout.

When a customer creates an account on your store, Shopify stores password-protected information about the customer including their order history and current order status. Your customers’ details, such as address information, will then be auto-filled during checkout resulting in a more seamless checkout experience.

Enable customer accounts on your store

By default, customer accounts are disabled, which means if you’re new to Shopify you will need to enable them if you’re new to Shopify. You can make customer accounts optional or required. When creating an account, customers are redirected to a separate account creation page, typically located at example-store.com/account/register.

To edit your customer account settings:

Click here to open your store’s checkout settings;or navigate to Settings > Checkout from your Shopify admin.

  1. In the Customer accounts section, choose a customer account option:
  • Accounts are disabled (not recommended)
    Customers won’t see the option to create an account or to log in during checkout. They’ll have to manually enter their details at checkout, because fields won’t be pre-filled.
  • Accounts are optional (most popular)
    Customers can choose to create an account, but it’s not mandatory to create an account to check out. If customers do have an account and they’re logged in, then their address fields are pre-filled when they place an order.
  • Accounts are required
    Customers need to create an account, or have an account and be logged in to complete the checkout. This setting is useful if you’re running a wholesale or members-only store, for example. Address fields are pre-filled when the customer places an order.

How to enable customer accounts in Shopify

Please note

Requiring customer accounts should only be used in scenarios that require a barrier of entry, like selling to pre-approved wholesale customers or if you sell age-restricted products.

Optimize your store’s registration form

Once you enable customer accounts, it’s time to optimize your registration form and start gathering information to help you streamline your business and grow your profits.

Edit your store's registration page, easily.

The Customer Fields app allows you to easily edit your store's registration page and sync customer data directly to your Shopify admin.

Start 14-day trial

The Customer Fields app allows you to easily edit your store’s registration page and syncs customer data directly to your Shopify admin. If you want to know more about your customers or allow them to opt-in for marketing, check out Customer Fields with a 14-day free trial.

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