Subprocessors

We're careful about who we partner with. Our partners enable us to provide our services to the world and they need to align with our values and policies around data. All partners are GDPR-compliant frameworks.

Core processors

Subprocessor Service provided Headquartered Data processed
AppSignal
(policy)
Server operation metrics and bug detection Netherlands, Europe Customer personal data if necessary to log errors
Cloud 66
(policy)
Web infrastructure management and deployments USA System infrastructure
Google Cloud Platform
(policy)
Cloud computing and database management USA All application data
Mongo DB
(policy)
Database storage USA All application data
Netlify
(policy)
Website deployment and hosting USA System infrastructure

Shopify app processors

Subprocessor Service provided Headquartered Data processed
Atlassian
(policy)
Application operational status reporting USA System outage reports
SentinelOne
(policy)
Server application logging USA Personal customer data when necessary for debugging
Intercom
(policy)
Customer support communication and announcements/td> USA Merchant account information
Linode
(policy)
Web services and data storage USA All application data
Twilio
(policy)
Email communications USA Personal customer information when requested
Shopify
(policy)
E-commerce platform Canada Personal customer information

Other app processors

Subprocessor Service provided Headquartered Data processed
Amazon Web Services
(policy)
Web storage and content delivery USA Customer uploaded media
Datadog
(policy)
Server operation metrics and bug detection USA Customer personal data if necessary to log errors
Google Analytics
(policy)
In-app usage monitoring by merchants and visitors to our websites USA Website behavior
Hotjar
(policy)
User experience reports and analytics Malta, Europe Anonymized recordings and heatmaps of user interactions
Cloudinary
(policy)
Media file storage and file manipulation USA Customer-uploaded media
Wildbit
(policy)
System email notifications Canada Customer personal information when requested

We will update these lists as we find new partners to work with and update merchants with the changes, as required under GDPR.